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Parking Services
hires student employees to fill many of the positions within Parking
Services. If you are interested in acquiring one of these positions,
please fill out an application for employment at our office.
Student Employment
Policy and Guidelines
Success of this department depends
on employees who have an interest in providing prompt, courteous and accurate
service to our customers and community. The following statements of personnel
policy are what we intend to follow and provide:
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We recognize the fact that our
employees are our most important assets.
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We will give clear and timely
information to each employee about their job responsibilities, their job
performance and the University policies and activities that affect them.
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We believe that each employee
has a right to be treated fairly and considerately by anyone in a position
of authority as well as by their associates. Therefore, we will take prompt,
fair, considerate action on any complaints of any employee regarding any
aspect of their work.
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We will do our best to provide
and maintain a working environment that is conducive to good health,
comfort, safety and efficiency.
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OUR EXPECTATIONS
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Fast, Friendly, Courteous
Service
The foundation of our department is excellent customer relations. Complete
customer satisfaction must always be uppermost in your mind. Always be
polite and courteous to all customers. People will generally be as nice to
you as you are to them.
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Knowledgeable, Helpful People
Make every effort to know the area in which you work and the department
policies. Customers will appreciate you when they find out that you are
knowledgeable and are willing to help them.
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Clean Premises
The routine cleaning generally leaves the lots/booths in a clean condition.
You can help out a great deal if every time there’s a slow period you find
some area around you that needs attention and take steps to correct it.
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- Pay
Period
We are paid bi-weekly, checks will be available every other Thursday
after
3 p.m.
at the Payroll Department reflecting current period earnings.
- Attendance
Your consistent attendance is very important, but if you are unable to
work a scheduled day or will be more than 5 minutes late, it is urged that
you notify your supervisor. Those
working the field operation please call the Control Room at 330-941-3051 and
those working in the office call 330-941-7167 and 330-941-3546.
- Work
Schedules
Sign ups will be posted approximately 4 weeks prior to the beginning
of each semester. Shifts are
filled by seniority within the department.
Schedules will be posted one (1) week prior to the semester for your
verification, initial your individual schedule.
All schedule change requests must be made prior to the beginning of
the semester. Once the semester
has begun you must meet with the Administrative Assistant or supervisor to
check into the possibility of changing your schedule.
- Appearance
and Cleanliness
A well groomed employee immediately makes a good impression both for the
business and
employee. Everyone should follow
these guidelines.
- Always
offer a sincere smile when involved in any type of customer contact.
- Personal
hygiene should never be forgotten or overlooked.
- Dress
Code:
i.
Field Personnel: Uniforms
must be worn when provided. (Vests,
Shirts, Jackets, Smocks etc.) No
sandals, dresses, bandanas, clothes with holes or clothing with derogatory
sayings or symbols are to be worn. Longer
shorts will be allowed Summer Semester, no short shorts.
ii.
Office Personnel:
No hats, bandanas, clothes with holes or clothing with derogatory sayings
or symbols are to be worn. Longer
shorts will be allowed Summer Semester, no short shorts.
- When
in your work area you must act professional.
Feet should only be on the floor.
- Parking
There are designated parking spaces for students, faculty/staff and dorm
residents. While working you
must adhere to all rules. For
special considerations due to your work location, contact your supervisor.
- Probationary
Period
You are hired on a semester to semester basis.
However, as long as you are following the policies and procedures of
the department and University you are eligible to work here until you
graduate or as long as you desire, which ever comes first.
- Telephones
and Messages
Because telephones must be kept clear for business calls and, customers
deserve your undivided attention during a transaction, they are not
available for personal calls. Except
in the case of emergency or with the permission of your supervisor,
otherwise use is prohibited.
- Cell
Phones
Cell phone usage during work hours is discouraged.
Cell phones should be used for emergencies only.
Attention to your job and surroundings is priority.
Cell phone usage while driving a state vehicle is strictly
prohibited.
- Headphones,
Televisions
Prohibited!!!
No exceptions.
- Studying
Although we understand your need to study, please understand we rely upon
our staff to be attentive to your surroundings.
Inform either your supervisor or the YSU Police Department of
suspicious actions and hazardous conditions.
Use of telephones and our radio system should be utilized to relay
information. Pay attention to
the cleanliness of your area; take action to insure areas stay clean and
equipped with supplies necessary to perform your job.
- Theft
Customer and employee pilferage is a serious problem.
If an employee sees a customer, employee or vendor hide an article of
merchandise, the employee should immediately report the incident to the
supervisor and take note of license numbers. Under
no circumstances is an employee to make an apprehension.
- Loitering
Customers and your work place deserve undivided attention.
For this reason, loitering by family, friends and/or coworkers is
prohibited.
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The following is a non-exclusive list of improper conduct
which will be subject to corrective actions, including verbal caution, written
warning, suspension or dismissal.
- Dishonesty
of any kind, including but not limited to such conduct as falsification of
personnel, payroll or other records, or reports, punching another’s time
card, misappropriation of property of the University, its customers or
suppliers or that of fellow employee, or destruction or abuse thereof.
- Theft
- Coming
to work under the influence of alcohol or any drug, or bringing alcoholic
beverages or drugs onto University property.
- Commission
of any unlawful act on YSU premises which affects the employee’s
relationship to his job or fellow employees.
Removal of University property from buildings or premises or vehicles
without University authorization.
- Willful
damage, theft, or defacing property of the University or that of customers
or fellow employees.
- Fighting
or enticing a fight or threatening, intimidating or coercing others on
University premises or work time.
- Sabotage.
- Using
abusive, profane, discourteous, disrespectful, false or malicious language
in the work place concerning any employee, customer, supervisor or
University.
- Possession
of firearms, or weapons of any kind on University property.
- Carelessness
or neglect resulting in abuse of equipment and tools.
- Inattention
to duties, visiting or loafing with family, friends and/or coworkers..
- Frequent
tardiness or unexcused absence from work.
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Improper conduct such as horseplay, running, scuffling, throwing objects or
creating a nuisance or disturbance on campus during work time.
- Failure
to follow dress code.
- Cash
shortages or overages. You are
responsible for making up shortages.
- Immoral
conduct or indecency.
- Employees
must be ready to begin work at their scheduled starting time and shall
remain at their work places and at work until their scheduled quitting time
or until relieved.
- There
may be other instances where corrective action will be initiated.
In addition, the department reserves the right to change, add to, or
amend the foregoing list. When
this is done, you will be properly notified.
Your input is important to us for many
reasons. If you have a complaint or
helpful suggestion, please follow these steps:
- Go
to your supervisor with the problem. He/she
should make a sincere effort to adjust the
situation.
- If
the supervisor is unable to make a satisfactory adjustment, then call either
Gary Snyder at ext. 7198 or Lisa Cutter at ext. 7167.
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Your input is important to us for
many reasons. If you have a complaint or helpful suggestion, please follow these
steps:
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Go to your supervisor with the
problem. He/she should make a sincere effort to adjust the situation.
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If the supervisor is unable to
make a satisfactory adjustment, then call either Lisa at ext. 7167 or Gary
at ext. 7198
Sexual harassment in the workplace
is unacceptable conduct which the University will not tolerate.
Sexual harassment includes unwelcome sexual advances, requests for sexual
favors and other verbal or physical conduct of a sexual nature.
Examples of sexual harassment include, but are not limited to, situations
where:
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Submission to such conduct is made a condition of employment
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Submission to or rejection of such conduct is used as the basis
for employment-related decisions, ex.promotions, discipline, work assignments,
etc.
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Such conduct proves offensive or otherwise interferes with work
performance. All complaints of
sexual harassment will be promptly and thoroughly investigated.
Violations of this policy are serious disciplinary infractions.
If any employee believes that he or she has been sexually
harassed, he or she should promptly contact Lisa Cutter ext. 7167 or Gary
Snyder at ext. 7198 who will
initially investigate the situation. The
University will not tolerate any retaliation or harassment against an employee
for making a complaint of sexual harassment.
The employee’s complaints will be investigated in sufficient detail to
ensure a fair and proper inquiry. If
the investigation reveals that the employee was sexually harassed, the
department will take appropriate disciplinary action.
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